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The blog / Syfur Rahman
My perspective on CRM, ABM, B2B SaaS and the work behind useful AI. Grounded in evidence, with a point of view.

My proposed 80/20 model for lifecycle marketing, conversational campaign delivery through Briefly, and the intelligence organisations should own.
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Lessons from my CIM ABM course, and how ABX can carry the account plan through buying, adoption, renewal and growth.
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From the first unsolicited marketing email to connected customer journeys. What the history of CRM tells us about the next investment.
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A five stage model for B2B SaaS marketing, with a practical route from scheduled campaigns to bounded AI decisions.
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Two buying motions, one connected customer view. How product signals, CRM and email can make the handoff useful.
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Assess your CRM maturity, map the PLG and sales handoff, then choose one workflow to improve.
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